Every
Client has the right to receive a service that encourages and fosters their
independence.
Every
Client (with the Client’s permission) and/or their carer has access to all
information about themselves held by the Service.
In
cases where a Client has a legal guardian or advocate appointed to act on their
behalf, the rights of the guardian or advocate are to be acknowledged and
respected to the extent stipulated in the guardianship or advocacy
arrangements.
Clients
(with the Client’s permission) and/or their carers will be involved in
decisions about their assessment and care plan.
They will be made aware of all
the options available, and any fees to be charged.
Clients
will be made aware of the standard of service which they can expect. Services
will be provided in a safe manner which respects the dignity and independence
of the Clients, is responsive to the social, cultural and physical needs of the
Clients and the needs of the carer.
Clients’
access to services will be decided only on the basis of need and the capacity
of the Service to meet that need.
Clients
have the right to refuse a service and refusal will not prejudice their future
access to services.
Clients
have a right to complain about the Service they are receiving without fear of
retribution.
Complaints
by Clients will be dealt with fairly, promptly and without retribution. The
Client may involve an advocate of their choice to represent his/her interests.
Clients’
views will be taken into account in the planning and evaluation of the Service.
Clients
can nominate an Advocate to speak on their behalf. This may be a family member,
friend or advocacy service.
Clients’
rights to privacy and confidentiality will be respected.
CLIENT
RESPONSIBILITIES
A
Client should provide reasonable notice if a service is no longer required.
Clients
should act in a way which respects the rights of other Clients and Staff
Members.
Clients
need to take responsibility for the results of any decisions they make
including the choice not to make a decision.
Clients
should respect the confidentiality of information about other Clients and Team
Members which they may obtain whilst using services.
Clients
should inform the Service of any significant change in their circumstances,
e.g. health status, mobility decline.
Passengers
must not be under the influence of illegal drugs or alcohol and must be
reasonably presented (i.e. hygienic and without provocative messages or logos
on clothing).
We
ask that areas concerning culture, politics, religion, etc. be treated with due
discretion by all concerned and that clients refrain from swearing.
If
a Client continually refuses to abide by their responsibilities, they may be
exited from the Service.
