GENERAL INFORMATION

Code of Conduct
All staff members or volunteers of Lismore MOW are governed by Lismore MOW’s Code of Conduct. All Volunteer Management Committee Members are required to be familiar with the Code of Conduct and ensure it is implemented whilst representing Lismore MOW.

Confidentiality
Confidentiality is an obligation that restricts all staff and volunteers from using or disclosing any information in a way that is contrary to the interests of the person or organisation that has provided it in the first place.
Through the course of your duties you may have access to client details, medical histories, staff records or other information. This should be treated with the strictest confidence.

Police Checks
All staff and volunteers employed by Lismore MOW are required to submit their name for a police check prior to commencing work and to be renewed every 3 years.

Identification Tags and Name Badges
Each staff member is issued with an identification tag that must be worn at all times at work. These are issued for personal identification and security reasons. If you lose your tag or badge, please advise your manager or delegate immediately. Volunteers are issued with a safety vest for your safety and must be worn for each delivery.

Client Confidentiality
A critical aspect of providing services is client confidentiality. You will be asked to abide by Lismore MOW’s confidentiality Policy and Procedure. You will also be asked to sign a Confidentiality Agreement which will be kept on file.

Feedback – Comments, Complaints and Compliments
Clients and their families utilising the Lismore MOW program have the right to make comments, complaints or compliments.  It is preferred that complaints are received in writing. However, verbal comments, complaints and compliments can be made to the Manager of Lismore MOW. This feedback will be recorded and forwarded to relevant individuals. Suggestions are always encouraged as they help us to improve our service.

Dress Code
All volunteers of Lismore MOW are expected to present a professional appearance at all times whilst representing Lismore MOW and are expected to maintain a high standard of personal hygiene whilst on duty.
It is a condition of employment that:

• you must wear sensible, safe, enclosed and clean shoes appropriate to the risks you are exposed to at work;
• presentable standards of dress and grooming are required including cleanliness of clothing and shoes; and
• you abide by the uniform and Identification policy.

Smoking
The Lismore MOW work place is a smoke-free environment. Smoking is not permitted in any buildings, vehicles or other areas owned or operated by Lismore MOW.

Drugs and Alcohol
Volunteers are not to bring non-prescribed drugs or alcohol onto the premises. The use of drugs and alcohol by Volunteers at work or attending work under the influence of drugs or alcohol, can have serious consequences for the safety of others as well as for the Volunteer affected. Drugs and alcohol affect a person’s concentration, physical co-ordination, alertness and judgment. These symptoms present significant safety issues for Lismore MOW, especially when combined with the use of machinery, safety equipment and driving. If a Volunteer is under the influence of drugs and alcohol whilst at work, they are not covered by Lismore MOW’s insurance policies and will incur the full cost of repair costs if an accident occurs. Additionally, instant dismissal may be considered by the Operations Manager and Management Committee.